Responda à proposta de emprego em "[Full-time] Portuguese Technical Support (m/f)"
Localização: LisboaDescrição:O teu papelTheir primary focus will be ensuring that all customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage customer’s requests and drive issue resolution ensuring timely and high quality communication. They will develop a relationship with their technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in support.O Nosso ClienteTeleperformance is looking for IT professionals to do technical support for THE worldwide leader in software content.ResponsabilidadesThis person will be responsible for delivering Exchange/Office 365 supportPerfil
Customer Service/Technical Skills – Minimum Requirement• Speaks Portuguese or Brazilian Portuguese(preferential) with high level of proficiency equivalent to native language;• Proficiency in Technical writing and documentation;• Building customer/partner Relationships;• Advanced knowledge of MS Office Applications and Internet search engines;• Working knowledge of Microsoft Windows Server, Microsoft Exchange Server;• Ability to articulate in-depth knowledge and usage of Office applications including Outlook and industry standard internet browsers;• Advanced computer skills with understanding of hardware and software platforms;• Intermediate to advanced Networking skills (SMTP, DNS, Firewall, TCP/IP);• 3+ months technical phone support experience (preferably at the Enterprise level).
Interpersonal Skills• Self-starter with working knowledge of best operational practices.• High attention to detail with the ability to understand complex workflow systems;• Ability to communicate in a one-to-many environment as well as on a professional level with IT professionals, customer managers and executives.• Ability to think critically and deliver results under pressure.• Ability to portray professionalism and work well in a team environment.
Technology Specific Competences – Preferential• Working knowledge of the BES server, BlackBerry functionality and activation troubleshooting Exchange• 8+ months experience working directly with Microsoft Exchange server 2003 or newer• Detailed understanding of the individual steps of mail flow• Four year degree in Computer Science, Engineering, Information Systems or related discipline/work experience• 6+ months experience with and detailed understanding of DNS and related messaging DNS records• 6+ months experience working with Active Directory. Have a good understanding of interaction between Exchange server and Active Directory servers• 6+ months working with configuring mail clients in an Exchange environment• Good understanding of troubleshooting steps and activities specifically related to mail flow, permissions, feature enablement and other Exchange related issuesFOPE/EHA• 6+ months FOPE/EHA support experience• MC Specialist, MC IT Professional Certification with focus on Server Admin or Enterprise Admin or equivalentA Nossa Oferta• Full-Time Position (40hours per week Monday to Friday);• Flexible schedule is required, between 10 am at 10 pm;• Available to start training in March;• Investment in training and personal development;• Recognition, rewards and career opportunities based on merit;• Modern work space in the center of Lisbon – Parque das Nações.Teleperformance Portugal (EN)Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 6.000 employees we are providing services to around 56 countries in 28 different languages.
In 2015, Teleperformance Portugal is considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.Join us! Be part of a multicultural environment.Candidatar-se a este Emprego