Responda à proposta de emprego em "[full-time] French E-Commerce Support (M/F) at Sitel Portugal"
Local: LisboaDescrição:SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards.
Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.
Top 5 Reasons to Join Us:
1. Start an international career;
2. Being involved in projects for worldwide brands;
3. Be part of a successful and growing company;
4. Meet people from all over the world;
5. Develop your language skills in an international environment.
Summary of Primary Job Responsibilities
Based in Lisbon, we are now recruiting Customer Service Representatives to perform Inbound Support by phone and email and chat and utilize a variety of software tools to navigate customer accounts. Our client is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service . This position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer facing problems.
Education
A minimum of High School diploma or related work experience
Experience Target
Call Center – Customer Care experience
Basic typing, phone and computer navigation skills
Ability to navigate the Internet, email and Instant Messenger tools
Knowledge/Skills/Abilities
French Native Speaker – Français (mandatory)
Good English skills both spoken and written
Excellent Communication skills
Capable to switch between formal or informal communication depending on situation
Highly empathetic and friendly
Ability to empathize with and prioritize customer needs
Ability to resolve conflicts and set appropriate expectations with customers
Ability to determine customer needs and provide appropriate solutions
Comprehension skills
Pay Rate
Full-time 8h/day;
Availability 24/7 ( from Monday to Sunday)
Workplace: Parque das Nações, Lisbon, Portugal
Base salary (x14 months) + Meal Allowance + Monthly Performance Bonus + Private health insurance
Training fully paid by SITEL and included in the work contract
Career opportunities and good work environment
Private health insurance to all employees, after 6 months of work
We can help you finding accommodation in Lisbon
To apply, please send your CV with the reference: PT00864Candidate-se a este emprego aqui!