Responda à proposta de emprego em "[Full-time] Supervisor - Contact Center (M/F) Lisbon"
Localização: LisboaURL: http://www.trabalhoagora.ptDescrição:Do you like working in a call center environment? Have you ever wish to be a Supervisor? Now it’s the time!
What will be my job?
As a supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage them on a day-to-day basis.
Who will I work for?UPC, Michael Kors, Asos, Faceboook and Canon
What’s the profile for this job?
Native/ near native French, German, Danish or English speakers (mandatory);
Fluency in English (preferable);
Experience in managing teams (preferable);
Previous experience from Customer Service or Contact Center (preferable);
Microsoft Office knowledge;
Dynamic personality;
Leadership skills;
Ability to make decisions under high levels of stress.
What are my responsibilities?
Ensuring the team’s development, monitoring and evaluation;
Motivating the team;
Managing the team daily, according to internal policies;
Ensuring the accomplishment of the Key Performance Indicators;
Developing action plans for continuous improvement.
What do you offer?
Salary – up to 18.000€ per year.
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Private health insurance;
Reimbursement of your initial flight costs and airport pick up*;
Annually complementary return flight to your home country (within Europe);*
Possibility to live in one of our clients apartments*;
Free organized sport activities and events.
*for candidates who relocate to Lisbon (minimum 100km)
Apply now by sending you CV to cv@trabalhoagora.pt with the reference SUP-LISB and our recruitment team will contact all successful applicantsCandidatar-se a este Emprego